No matter where you got your Time Filter or where you are using it, if you are having any difficulties with it at all, please contact us. We will be happy to walk you through any use questions or problems you may be having.
For information about how to connect with a specific camera, please consult our Camera Support Page.
The Time Filter's firmware can be updated by Tessive, and if you shop your system to us, we'll upgrade the firmware and recalibrate your system at no charge. We are contacting all our customers to arrange firmware updates, but if you want a system upgraded sooner, please contact us. To find out about our latest firmware version, and to learn what's changed, please consult our release notes. You can determine your firmware version on the Time Filter by going to the About menu.